1. Product warranty: We provide 1 year warranty if products are used properly. If product are damaged during warranty, We will send you a replace product or full refund to you.
2. Product quanity problem: If the quantity is less than what you buy. We will send you the difference or refund the difference to you.
3. Product quality problem:
Below case we will full refund to you:
the screw is not matched with the nut
the tool is not broken during warranty
For STAINLESS STEEL item, it's rusted
4. Return & exchange:
We don't accept no reason Returned & exchanged. So please make sure you understand what you need and don't buy the wrong size screw.
If we send the wrong item to you. We will exchange the correct item to you for free or full refund to you. Please take a photo of what you receive and show us.
5. Technical support: We don't provide Technical support. Please make sure you know how to use the product before you buy.
1. Shipping time:
DHL, Fedex, UPS, TNT, ARAMEX --- 3-7 days.
Epacket and others posting service --- 5-20 days.
SF-express, EMS --- 5-15 days.
Ocean Freight To Door --- 40-60 days.
Some countries like Brazil, Russia will be even slower
2. Custom tax: You don't need to pay custom tax if you use some shipping way like : Ocean Freight To Door(tax free). For other shipping ways, it's possible that you will be charged custom tax when you receive parcel.
3. Custom problem: We will try to cooperate with you to solve the custom problem. However, we are not responsible for custom problem include custom tax.
4. Shipping returning:If you use DHL, Fedex, UPS, TNT, ARAMEX, If shipping company fail to deliver, returning will need a huge returning fee. We will destory the parcel in this case. Only posting service is free to return when fail to deliver.
5. Shipping Insurance: Default no shipping insurance. If the shipping company lose the parcel, we will try to get compensate for you, but not promise.
6. Shipping damage: If you find the the parcel is broken when you are receiving the parcel. Please ask the shipping company to give you a document to proof that. We will handle it with shipping company with your proof.